Frequently Asked Questions
We are an online bookstore and publishing agency based in Kenya and specialise in the publication and selling of 21st Century African literature.
As an online bookstore, we only sell eBooks. Buying a book from our store is as easy as A,B,C … Once a book has been purchased you will receive your order in the email you provided. Kindly check your spam folder if you don’t receive the order through your inbox.
Shipping & Returns
Orders made through our store are nonrefundable, nontransferable and nonexchangeable. Delivery is made through the email address you provide. If you don’t receive your order in your inbox, kindly check your spam folder.
You can buy a friend or loved one a book from our store and use their email address instead of yours. Adding a little thoughtful message to it is also very possible to let them know you have them in mind.
How to Order
As an online bookstore we don’t sell physical (paperback/hardback) books. As such all our orders are delivered through the email provided by the customer during checkout. In case you don’t receive your order, kindly check your spam folder.
All the books on our store are digital and are delivered ONLY through mail provided by the client.
Processing of orders are almost instant. Once an order has been placed, processed and confirmed, the email with the customers order is sent immediately with a download link of the order.
For any billing queries, kindly reach us on billing [@] libros-agency [.] co [.] ke, as for any general publishing queries you could reach us on publishing [@] libros-agency [.] co [.] ke or call us on +254-709-747-738. We would love to hear from you and would be happy to be of assistance.
Yes. Provided the customer has a working email address that they can receive their eBook on.
All the products sold in our store are digital and cannot be refunded, exchanged or transferred once purchased.
You would need to select your desired book(s) from the stores official Bookstore website, add them to your cart and once satisfied with your orders, simply click on the shopping bag on the top right corner and checkout. Fill in the required details and choose your desired payment method. We accept a number of payment methods including Visa, Mater Card and Mobile Money. Upon receiving your order, processing it and completing it, you will receive an email with your orders details and a download link. Simply click on the product to download it and enjoy your read.